23 results
Service is no longer simply delivered with a smile. Here we look at the driving forces that are changing consumer expectations of customer service.
The year 2017 will be a tipping point. Machine learning, artificially intelligent (AI) chatbots and virtual reality experiences are just some of the technologies that are expanding into the mainstream.
The very concept of luxury is under attack as consumers grow tired of brands talking about heritage and demand a more inspiring vision.
Hyper-personalisation of beauty products and the importance of customised omni-channel content experiences were key talking points
London – Supermarket chain Waitrose has opened its first cashless store inside Sky’s head office building.
UK – Even in the digital age the importance of physical stores cannot be underestimated, according to new research.
France – Department store group Galeries Lafayette is expanding its e-commerce offer with the purchase of an online luxury goods reseller.
The fashion industry is increasingly championing revelation, curation and social retail in order to win long-term customer loyalty.
World Retail Congress focused on the struggles of the industry and the increasing importance of placemaking to the retail experience.
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