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The Norwegian Consumer Council has launched a satirical film campaign to accompany its new report on the deterioration of digital products and services.
How can robotics, AI and building-wide intelligence redefine hotel service? The Future Laboratory speaks to Batis Samadian, co-founder of LITA, a new operating system for autonomous buildings.
Aman epitomises ultra-luxury hospitality, blending serene design, bespoke service and rare experiences for a devoted high-net-worth clientele.
The private-hire taxi and courier company’s new AL Request service enables people to order everyday items such as groceries and flowers via click and collect.
The start-up is reinventing death care as a digital-only direct service that offers online cremation and funeral planning.
In the future we will expect seamless and personalised service to be the default customer experience. What products and systems will enable brands to provide it?
Through the lens of a fictional future scenario, we explore how technology is driving key behavioural shifts among brands and consumers. This month, we ask what happens when our homes have agency over our purchasing habits?
The next stage in the evolution of brand experiences will be about offering transformation.
As we move further towards a post-ownership society, the back of an Uber taxi has the potential to be a lucrative retail space for brands.
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