The Future Laboratory

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A new report reveals the hidden cost of consumer-friendly return policies, with nearly half of online shoppers admitting to abusing them.

The cost of living crisis, surging inflation rates and a hacker mindset are turning theft into the next big retail turmoil.

Materials company 3M has developed a new type of packaging that could significantly reduce the time, supplies and space needed to ship products.

Rethinking Returns, a new report from Klarna, considers the extent to which returns have come to play a vital role in the shopping experience.

A number of retailers are taking steps to curb the rise of shoppers who regularly buy, wear and return clothes in bulk.

UK – The rise in returns is becoming an expensive problem for retailers, particularly within the fashion sector.

New York – Uber is offering to help customers return unwanted e-commerce purchases via courier.

Browsing Returns