4 results
Service is no longer simply delivered with a smile. Here we look at the driving forces that are changing consumer expectations of customer service.
US – When it comes to shopping in-store, a combination of mobile browsing and personal assistance is a winning combination.
Why properly equipping your in-store associates is the key to the phygital future.
Digital anxiety, disconnected stores and omni-channel retail were top concerns at World Retail Congress 2015 (WRC).
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