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Empowered in-store staff, new loyalty offerings and humanising technology will radically transform the future of service.
China – E-commerce site Tmall has hosted live streams of American stores to teach Chinese consumers about their products.
Africa – eBay has joined forces with online retail start-up MallforAfrica.com in a bid to expand its consumer base in Africa.
US – Retailers can no longer afford to ignore plus-size consumers as the market looks set for continued growth in 2016.
US – Off-price retail is here to stay and the industry is set to grow, according to the latest figures from Mintel.
American luxury department store chain Neiman Marcus has added a Snap.Find.Shop. feature to its app that lets customers search for products using photographs taken on their smartphones.
Theatre and entertainment are the keys to retail success, says Mike Gould, the former CEO and chairman of Bloomingdale’s.
Fashion and technology are converging and in a nascent marketplace retailers want a piece of the action.
H&M introduces sportswear line fit for Olympians.
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