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A Together Group Company

Browsing Customer Experience

104 results

Target Beauty Studio, US
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Retail

Target turns beauty retail into a discovery destination

Target is launching Target Beauty Studio in more than 600 stores and through Target.com, bringing over 1,600 products from 90 prestige and emerging names – including global brands – to a dedicated discovery environment.

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Travel & Hospitality

New Codes of Luxury: Elevating the Hospitality Guest Experience with AI

The fourth report in The Future Laboratory and Together Group’s New Codes of Luxury® series explores how AI is redefining luxury hospitality, enabling brands to elevate service, personalise experiences and innovate for the next generation of travellers.

Chris Sanderson, co-founder and CEO, The Future Laboratory
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Fashion

The Future Laboratory presents The Synthocene Era at TheIndustry.fashion summit

At Nobu Hotel in Marylebone, London, TheIndustry.fashion’s Fashion Retail Reset Summit brought together global executives, industry experts and thought leaders from across the fashion sector.

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Retail

NRF 2025 Retail’s Big Show Europe: Thinking beyond omnichannel

In Paris, on the third and final day of NRF 2025 Retail’s Big Show Europe, conversations shifted toward the future of retail and the opportunities unlocked by mass AI adoption.

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Technology

Audi Vietnam brings neuroscience to the car-buying experience

Audi Vietnam is redefining the car-buying journey with an innovative campaign for its Q8 SUV, blending neuroscience with emotional decision-making.

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Luxury

Four Seasons Hotels experiments with in-suite hologram technology

Hologram hotel clerks might sound like a futuristic dream, but this is now a reality at The Beverly Wilshire hotel.

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Retail

Nike House of Innovation transformed into breath-focused experience

Random Studio, in collaboration with Nike House of Innovation, has re-imagined the Paris-based store as an embodiment of the brand’s Holistic Fitness campaign.

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Luxury

Future Forecast 2024: Travel & Hospitality

2023 was a remarkable year for travel. The post-pandemic ‘revenge travel’ phenomenon shot to new heights as global travellers spent unprecedented amounts on hotels, Airbnb stays, flights, experiences and more.

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Marketing & Branding

Branding’s Transformation Age

Design and experience strategy is evolving to become a form of collaborative engagement along a narrative arc of surprise and transformation that changes audiences and designers alike, according to The Experience Book authors Adam Scott and Dave Waddell.