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US – Luxury holiday company Crystal’s new private jet offers customers a suite of hotel-quality amenities and services.
Luxury travel consumers are tired of choice and instead are looking for experiences that surprise.
San Francisco – Everlane’s new retail concept takes a no-frills approach, with fewer shop assistants, DIY dressing rooms and check-in payments.
US – Hugo Boss has teamed up with Uber to offer customers a new kind of concierge service.
Sweden – SAS airlines has opened a co-working space in central Stockholm for its Diamond members.
London – Harvey Nichols has revamped its menswear department after a nine-month closure.
High street brands are collaborating with the hospitality sector to enable customers to shop without leaving their hotel room.
LS:N Global’s Future Forecast highlights the key trends set to make your business more profitable, innovative and attuned to consumers’ needs in 2016 and beyond.